As Marqeta’s GTM Strategy & Operations Manager based in the UK, you will help build and execute the strategy and operations for a best-in-class sales organisation. In this role, you...

A quick look at the roleThe Operational Excellence Manager – Transfer Stations is responsible for driving operational and process improvement initiatives to increase efficiency, reduce costs, and enhance customer satisfaction,...

A quick look at the roleThe Operational Excellence Manager – Transfer Stations is responsible for driving operational and process improvement initiatives to increase efficiency, reduce costs, and enhance customer satisfaction,...

As Marqeta’s GTM Strategy & Operations Manager based in the UK, you will help build and execute the strategy and operations for a best-in-class sales organisation. In this role, you...

As Marqeta’s GTM Strategy & Operations Manager based in the UK, you will help build and execute the strategy and operations for a best-in-class sales organisation. In this role, you...

Woodard & Curran is a national engineering, science and operations firm with a simple vision for clean water, a safe environment, healthy communities and happy people. As an employee-owned company, we strive to cultivate teams that encourage collaboration in an inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership and flexibility. This commitment enables us to make a meaningful impact on our clients, communities and the planet.

What’s in it for you:

Woodard & Curran is offering a unique opportunity to join one of our Southern California offices providing high quality wastewater engineering services to municipal clients throughout the West region and across the nation. The successful candidate will be a motivated, growth-oriented professional with an ability to lead and grow the South Region Wastewater Team and multi-discipline project teams from the concept, final design, and construction phases; start-up, and operations of facilities. This is an opportunity for an experienced wastewater professional to make a meaningful regional impact – driving technical excellence, mentoring the next generation of engineers and scientists, and partnering closely with communities to solve complex challenges.

Location: Southern California (Office Locations: San Diego, Los Angeles, Irvine)

This role is hybrid. Candidates are expected to be in the office at least one day per week, with additional on‑site presence on an as‑needed basis.

Travel: 20%

Who are we looking for:

The selected candidate will primarily lead and support the engineering on municipal wastewater projects, however experience with drinking water, storm water, and industrial water applications is valuable. This position will have an opportunity to direct and collaborate with a team of junior staff. The ideal candidate is a Senior Technical Manager with strong experience in study, planning, and design of wastewater systems, including familiarity with a broad range of issues related to master planning, treatment and collection/distribution in water or wastewater systems. The ideal candidate is energized by solving complex treatment challenges, enjoys working directly with clients, and is excited to play a key role in growing Woodard & Curran’s wastewater treatment practice in the West Region. The candidate has led major treatment projects and is known for developing clear technical direction, strengthening deliverable quality through rigorous QA/QC, and partnering effectively with multidisciplinary teams to deliver practical, operable solutions.

What You Will Be Doing at Woodard & Curran:

• Provide technical leadership on wastewater projects of all sizes, from the concept, final design, and construction phases; start-up, and operations of facilities.
• Lead and grow the West Region Wastewater Team and multi-discipline project teams, identifying emerging opportunities, supporting key pursuits, and contributing to the firm’s long-term technical leadership strategy.
• Build and strengthen client relationships, contributing to business development efforts, proposal preparation, and strategic pursuits in the municipal wastewater market.
• A recognized technical expert in wastewater treatment process, with deep experience in planning, design, and implementation of municipal treatment systems, including biological
• Review and oversee technical deliverables to ensure quality, consistency, and adherence to industry standards and client expectations.
• Supports Project Manager with and/or directly manages the financial and technical delivery of project tasks including scope, schedule, and budget.
• Serve as a technical resource for complex wastewater treatment processes, providing process expertise from planning and pilot studies through design, construction, and startup.
• Prepares and delivers presentations to internal and/or external clients/professional societies and participates in committees and other external leadership opportunities through professional associations and other applicable organizations.
• Partners with project managers and client managers to support client relationships, identify opportunities, and contribute to business development efforts.
• Provides input on development of Woodard & Curran design or technical guidelines and standards.

What You Will Need To Succeed:

• The successful candidate should have substantial technical expertise in the field of civil and environmental engineering and have in-depth understanding of the engineering concepts associated with all types of municipal wastewater systems including collection system infrastructure and wastewater treatment processes.
• 20+ years of experience in evaluation, planning, design, and construction of wastewater engineering projects.
• Lead technical engineer for a minimum of 5+ wastewater treatment facility designs (new or expansion).
• Considered an expert in California
• B.S. Degree in Civil, Mechanical, Chemical, or Environmental Engineering, M.S. Degree preferred.
• Registered Professional Engineering California (or ability to apply for reciprocity within 6 months of hire).
• Up to date on the latest advances in technology, regulatory trends, equipment, and processes.
• Ability to support and/or lead strategic initiatives to develop and expand business opportunities with new clients and geographies.
• Well versed in state and local regulations regarding wastewater treatment and collection systems.
• Superior writing, communication, and presentation skills.
• Strong leadership skills and ability to coach, mentor, and train individuals.

$160,000 - $190,000 a year

This position’s anticipated pay range is provided; the final exempt salary or non-exempt hourly pay will depend on experience level and consider a percentage-based geographic differential based on where the final candidate will be working. Geographic differentials recognize and reflect the cost of labor differences between geographic markets.

Group A (San Diego, CA) = $160,000 - $180,000

Group B (Los Angeles - Irvine, CA) = $170,000 - $190,000

#LI-TB1

Mutual Dispute Resolution (MDR)

As part of our commitment to a fair and respectful workplace, Woodard & Curran uses a Mutual Dispute Resolution (MDR) to help resolve most employment-related concerns efficiently and consistently.

What this means:

• MDR applies to both you and the Company
• Most workplace-related disputes are resolved through binding arbitration, rather than court proceedings
• Certain exceptions are outlined in the full agreement

AS PART OF THE APPLICATION PROCESS, YOU’LL BE REQUIRED TO REVIEW AND ACKNOWLEDGE THE MDR.

🔗 Review the full agreement here: Mutual Dispute Resolution Agreement

Employee Support & Benefits

Retirement Savings:

• 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed

Time away from work:

• Observed holidays: Choose up to 8 holidays to observe annually
• Vacation: Accrued based on years of experience and calculated on hours worked
• Sick time: Paid sick time for non-work-related illness or injury.
• Parental leave: Up to 80 hours of Paid Parental Leave for child bonding

Coverage and support for your needs and well-being:

• Disability: Paid short- and long-term disability
• Health: Medical plan options; plus dental and vision plans.
• Life: Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.
• Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources.

Workplace Information

E-Verify Participation

Woodard & Curran participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees. As part of this process, we display the required Notice of E-Verify Participation and Right to Work posters.

🔗 View required Right to Work and E-Verify posters here.

Equal Employment Opportunity & Accessibility

Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer.

🔗 View our Equal Employment Opportunity Policy

🔗 View the “Workplace Discrimination is Illegal” poster

Inclusion & Belonging

We welcome individuals from all backgrounds and believe diverse perspectives strengthen our ability to serve clients and communities.

As an employee-owned company, we are committed to fostering a respectful and inclusive environment where employees can grow, contribute fully, and deliver meaningful impact.

Recruitment Agency Policy

We do not accept unsolicited resumes from recruitment agencies. Submissions without a signed agreement in place will be considered unsolicited and not eligible for referral fees.

Text Message Communication Notice:

To support an efficient hiring process, we may send brief SMS updates or reminders. You may opt out at any time by replying “STOP.”

Terms, Privacy & Use of AI in Hiring

🔗 Woodard & Curran Terms of Use

🔗 Woodard & Curran Privacy Statement

We may use artificial intelligence (AI) tools to support aspects of the hiring process (e.g., application review or resume screening). These tools assist our team but do not replace human decision-making. All final hiring decisions are made by people.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join GoGlobal as a Revenue Operations Specialist and play a critical role in enabling our global revenue organization to operate efficiently and scale.

In this fully remote role, you will take ownership of key Revenue Operations functions including Deal Desk, CRM data integrity, reporting, and process execution. You will work closely with Sales, Account Management, Partnerships, and leadership teams to ensure smooth deal progression, accurate forecasting, and reliable operational support.

This is a hands-on, high-impact role for someone who thrives in a fast-paced environment, takes ownership, and enjoys solving operational challenges at scale.

RESPONSIBILITIES:

Deal Desk & Sales Operations

• Own Deal Desk processes, including deal reviews, validation approvals, contract checks, and other approval workflows

• Ensure deals progress smoothly from quote to close, maintaining compliance with internal standards

CRM & Data Management (HubSpot)

• Own CRM data quality and integrity, ensuring accurate and reliable data for reporting and forecasting

• Maintain and optimize data structures, properties, and workflows

Reporting & Analytics

• Build and maintain dashboards and reports to support pipeline visibility, forecasting, and performance tracking

• Provide insights and analysis to support decision-making across the revenue organization

Sales Process & System Support

• Support and optimize sales processes, including quoting (CPQ), validation, lead and deal lifecycle management

• Troubleshoot system and process issues, acting as first-line support for Sales teams

Sales Tech Stack Ownership

• Manage and support tools such as HubSpot, Apollo, Waalaxy

• Ensure adoption, usability, and continuous improvement of the sales tech stack

Process Improvement & Automation

• Identify inefficiencies and drive improvements through automation, workflows, and scalable solutions

• Contribute to ongoing process design and operational best practices

Cross-Functional Collaboration

• Partner with Sales Executives, Sales Leadership, Partnerships, Portfolio Managers, Marketing, and Finance

• Support onboarding, training, and enablement initiatives related to tools and processes

Experience & Skills

• 2–3+ years of Sales Operations experience (SaaS, HR tech, or global services preferred)

• Strong HubSpot expertise (workflows, automation, reporting, data management)

• Experience with Deal Desk processes (pricing, contract review, approvals)

• Analytical mindset with experience in Excel and/or BI tools

• Familiarity with modern sales tools (Apollo, Waalaxy, Jiminny, Seismic, etc.)

• Basic AI literacy (e.g., ChatGPT, Copilot, Claude)

How You Work

• Strong ownership mindset — you take responsibility and follow tasks through to completion

• Proactive and responsive — you don’t wait to be told what to do

• Able to manage multiple requests and priorities in a high-volume environment

• Detail-oriented, especially when working with deal data, pricing, and contracts

• Comfortable working independently with minimal supervision

• Strong communicator, able to manage stakeholder expectations and push back when needed

• Service-oriented, with a focus on supporting teams and solving problems

ABOUT US:

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW

At GoGlobal, we give you the autonomy to make decisions that create real impact.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we’re committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here’s what your career at GoGlobal looks like:

A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact

Collaborating with a diverse, global and supportive team

Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.

• We do not offer equity plans. As we are not for sale and are not chasing an exit, “stock options” hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We’re proud of our own culture and prefer to grow it our way.

• We’re global. We offer career opportunities across the world-whether it’s new job roles or international locations

• English is our official language, but for many, it’s our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.

• We are not a family. We operate more like a high-performing sports team where each individual’s contribution is crucial to our collective success.

• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.

• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what’s coming next. It’s all about open communication, building trust and empowering every individual to be part of our journey. We don’t tell you what to think - we provide the information you need to make your own informed decisions.

• We believe flexibility drives success. Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

**Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data. By applying, you consent to background and reference checks, to the extent permissible by law.

Woodard & Curran is a national engineering, science and operations firm with a simple vision for clean water, a safe environment, healthy communities and happy people. As an employee-owned company, we strive to cultivate teams that encourage collaboration in an inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership and flexibility. This commitment enables us to make a meaningful impact on our clients, communities and the planet.

What’s in it for you:

Woodard & Curran is offering a unique opportunity to join one of our Southern California offices providing high quality wastewater engineering services to municipal clients throughout the West region and across the nation. The successful candidate will be a motivated, growth-oriented professional with an ability to lead and grow the South Region Wastewater Team and multi-discipline project teams from the concept, final design, and construction phases; start-up, and operations of facilities. This is an opportunity for an experienced wastewater professional to make a meaningful regional impact – driving technical excellence, mentoring the next generation of engineers and scientists, and partnering closely with communities to solve complex challenges.

Location: Southern California (Office Locations: San Diego, Los Angeles, Irvine)

This role is hybrid. Candidates are expected to be in the office at least one day per week, with additional on‑site presence on an as‑needed basis.

Travel: 20%

Who are we looking for:

The selected candidate will primarily lead and support the engineering on municipal wastewater projects, however experience with drinking water, storm water, and industrial water applications is valuable. This position will have an opportunity to direct and collaborate with a team of junior staff. The ideal candidate is a Senior Technical Manager with strong experience in study, planning, and design of wastewater systems, including familiarity with a broad range of issues related to master planning, treatment and collection/distribution in water or wastewater systems. The ideal candidate is energized by solving complex treatment challenges, enjoys working directly with clients, and is excited to play a key role in growing Woodard & Curran’s wastewater treatment practice in the West Region. The candidate has led major treatment projects and is known for developing clear technical direction, strengthening deliverable quality through rigorous QA/QC, and partnering effectively with multidisciplinary teams to deliver practical, operable solutions.

What You Will Be Doing at Woodard & Curran:

• Provide technical leadership on wastewater projects of all sizes, from the concept, final design, and construction phases; start-up, and operations of facilities.
• Lead and grow the West Region Wastewater Team and multi-discipline project teams, identifying emerging opportunities, supporting key pursuits, and contributing to the firm’s long-term technical leadership strategy.
• Build and strengthen client relationships, contributing to business development efforts, proposal preparation, and strategic pursuits in the municipal wastewater market.
• A recognized technical expert in wastewater treatment process, with deep experience in planning, design, and implementation of municipal treatment systems, including biological
• Review and oversee technical deliverables to ensure quality, consistency, and adherence to industry standards and client expectations.
• Supports Project Manager with and/or directly manages the financial and technical delivery of project tasks including scope, schedule, and budget.
• Serve as a technical resource for complex wastewater treatment processes, providing process expertise from planning and pilot studies through design, construction, and startup.
• Prepares and delivers presentations to internal and/or external clients/professional societies and participates in committees and other external leadership opportunities through professional associations and other applicable organizations.
• Partners with project managers and client managers to support client relationships, identify opportunities, and contribute to business development efforts.
• Provides input on development of Woodard & Curran design or technical guidelines and standards.

What You Will Need To Succeed:

• The successful candidate should have substantial technical expertise in the field of civil and environmental engineering and have in-depth understanding of the engineering concepts associated with all types of municipal wastewater systems including collection system infrastructure and wastewater treatment processes.
• 20+ years of experience in evaluation, planning, design, and construction of wastewater engineering projects.
• Lead technical engineer for a minimum of 5+ wastewater treatment facility designs (new or expansion).
• Considered an expert in California
• B.S. Degree in Civil, Mechanical, Chemical, or Environmental Engineering, M.S. Degree preferred.
• Registered Professional Engineering California (or ability to apply for reciprocity within 6 months of hire).
• Up to date on the latest advances in technology, regulatory trends, equipment, and processes.
• Ability to support and/or lead strategic initiatives to develop and expand business opportunities with new clients and geographies.
• Well versed in state and local regulations regarding wastewater treatment and collection systems.
• Superior writing, communication, and presentation skills.
• Strong leadership skills and ability to coach, mentor, and train individuals.

$160,000 - $190,000 a year

This position’s anticipated pay range is provided; the final exempt salary or non-exempt hourly pay will depend on experience level and consider a percentage-based geographic differential based on where the final candidate will be working. Geographic differentials recognize and reflect the cost of labor differences between geographic markets.

Group A (San Diego, CA) = $160,000 - $180,000

Group B (Los Angeles - Irvine, CA) = $170,000 - $190,000

#LI-TB1

Mutual Dispute Resolution (MDR)

As part of our commitment to a fair and respectful workplace, Woodard & Curran uses a Mutual Dispute Resolution (MDR) to help resolve most employment-related concerns efficiently and consistently.

What this means:

• MDR applies to both you and the Company
• Most workplace-related disputes are resolved through binding arbitration, rather than court proceedings
• Certain exceptions are outlined in the full agreement

AS PART OF THE APPLICATION PROCESS, YOU’LL BE REQUIRED TO REVIEW AND ACKNOWLEDGE THE MDR.

🔗 Review the full agreement here: Mutual Dispute Resolution Agreement

Employee Support & Benefits

Retirement Savings:

• 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed

Time away from work:

• Observed holidays: Choose up to 8 holidays to observe annually
• Vacation: Accrued based on years of experience and calculated on hours worked
• Sick time: Paid sick time for non-work-related illness or injury.
• Parental leave: Up to 80 hours of Paid Parental Leave for child bonding

Coverage and support for your needs and well-being:

• Disability: Paid short- and long-term disability
• Health: Medical plan options; plus dental and vision plans.
• Life: Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.
• Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources.

Workplace Information

E-Verify Participation

Woodard & Curran participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees. As part of this process, we display the required Notice of E-Verify Participation and Right to Work posters.

🔗 View required Right to Work and E-Verify posters here.

Equal Employment Opportunity & Accessibility

Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer.

🔗 View our Equal Employment Opportunity Policy

🔗 View the “Workplace Discrimination is Illegal” poster

Inclusion & Belonging

We welcome individuals from all backgrounds and believe diverse perspectives strengthen our ability to serve clients and communities.

As an employee-owned company, we are committed to fostering a respectful and inclusive environment where employees can grow, contribute fully, and deliver meaningful impact.

Recruitment Agency Policy

We do not accept unsolicited resumes from recruitment agencies. Submissions without a signed agreement in place will be considered unsolicited and not eligible for referral fees.

Text Message Communication Notice:

To support an efficient hiring process, we may send brief SMS updates or reminders. You may opt out at any time by replying “STOP.”

Terms, Privacy & Use of AI in Hiring

🔗 Woodard & Curran Terms of Use

🔗 Woodard & Curran Privacy Statement

We may use artificial intelligence (AI) tools to support aspects of the hiring process (e.g., application review or resume screening). These tools assist our team but do not replace human decision-making. All final hiring decisions are made by people.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role

The Director of Infrastructure & SRE owns the function end-to-end: reliability, security, scalability, and operational governance of TailorCare’s infrastructure, plus the team that delivers it. You will be a peer to the Director of Software Engineering, Director of Data Engineering, and Director of Data Science, own the Infrastructure & SRE scorecard in front of the executive team, and lead vendor escalations with Salesforce, AWS, and Cresta, among others, at the Director level.

This is a player-coach role. In year one you will spend roughly 60% of your time hands-on (writing Terraform, leading incidents, doing architecture work) and 40% building the team and the practice. As the team scales, that ratio shifts toward leadership, but you will never stop being technical.

This is not a slideware role. We are not hiring a manager who reviews architecture diagrams from a distance. We are hiring an operator who codes, runs incidents, owns the platform, and ships

Primary Responsibilities

Infrastructure as Code

• Converge all AWS resources to Terraform; eliminate manual provisioning
• Establish reproducible environments (dev, staging, production) with proper isolation and parity
• Standardize CI/CD pipelines across all engineering teams

Site Reliability

• Define and operate SLOs, SLIs, and error budgets for all production systems (web/mobile applications, Salesforce, data processing, telephony stack)
• Build observability (metrics, logs, traces, alerting) across AWS, Salesforce, telephony/omni-channel, and Cresta integrations
• Stand up the infrastructure on-call rotation, incident management, and post-incident review discipline, including RCAs
• Own uptime, MTTR, and incident-volume trends as published metrics

Disaster Recovery & Business Continuity

• Design and implement a tested DR strategy with documented RPO/RTO commitments
• Validate recovery procedures on a recurring cadence
• Align DR posture with HITRUST and HIPAA expectations

Integration Reliability

• Stabilize Salesforce, telephony/omni-channel, and Cresta integrations; close persistent gaps in skills-based routing, warm transfers, and telephony data parity
• Partner with Data Engineering on the reliability of data ingest paths (Fivetran, SFTP, S3) and Salesforce bulk API flows.

Security & Compliance Engineering

• Translate Security & Compliance policy into enforced infrastructure controls: IAM, encryption (at rest and in transit), network segmentation, secrets management, audit logging
• Partner with Security & Compliance on HITRUST evidence, audit readiness, and remediation
• Own vulnerability management across cloud and application layers

Email & Domain Infrastructure

• Fix DNS, SPF, DKIM, DMARC, and IP reputation to resolve spam-folder deliverability impacting patient and operational communications
• Own all TailorCare domain and email infrastructure

Developer Experience

• Build and maintain test, staging, and ephemeral environments engineers actually use
• Reduce cycle time and remove infrastructure friction from the SDLC
• Establish self-service tooling so engineers ship without filing tickets

Team & Function Leadership

• Hire, level, develop, and retain the Infrastructure & SRE team
• Own the function’s MBR contribution: scorecard, risks, decisions needed
• Partner with Engineering, Data, Product, and Security & Compliance leadership as a peer

Other duties as assigned

Qualifications

• 10+ years in Infrastructure Engineering, SRE, or DevOps, with 3+ years in a senior IC or tech lead role and 2+ years directly managing engineers
• Recent hands-on technical work (within the last 12 to 18 months) in Terraform, AWS, and production incident response
• Track record of hiring, leveling, and developing infrastructure or SRE engineers
• Deep AWS expertise (VPC, IAM, ECS/EKS, Lambda, RDS, DynamoDB, S3, API Gateway, WAF, Connect)
• Production Terraform experience at scale (modules, state management, multi-environment)
• Hands-on with observability stacks (CloudWatch, Datadog, Grafana, or equivalents)
• Demonstrated experience standing up SRE practices: SLOs, on-call, incident management, blameless postmortems
• Experience operating in a HIPAA or comparably regulated environment (PCI, SOC 2 Type II, HITRUST, FedRAMP)
• CI/CD pipeline design (GitHub Actions, GitLab CI, or equivalent)
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Preferred Qualifications

• Salesforce platform integration and operational experience
• Amazon Connect or comparable contact center telephony platforms
• Data platforms (Databricks, Snowflake, Fivetran)
• HITRUST certification participation (e1 or r2)
• AI/LLM-assisted operations tooling
• Experience scaling an infrastructure function in a healthcare or other regulated growth-stage company

Who You Are

• You own outcomes. When something breaks, you fix it and improve the system so it does not happen again.
• You write code and ship infrastructure. You lead by doing, not by delegating.
• You surface risks early. Bad news early is manageable; bad news late is expensive.
• You build for clarity and simplicity. You distrust complexity that does not earn its keep.
• You bring calm to incidents and discipline to operations.
• You grow engineers. You hire well, develop your team, and create the kind of operating environment where senior people want to work.
• You communicate with executives the way they want to be communicated with: concise, structured, honest, low-drama.

What you will deliver in year one

• This role is explicitly hands-on. In year one:
• You will personally write production Terraform and review infrastructure pull requests
• You will influence product and engineering roadmaps in order to achieve the operational standards expected of the organization and our clients
• You will participate in the infrastructure on-call rotation while it is being built
• You will lead incidents until the team and process are mature enough to do so without you
• You will pair directly with engineers on critical migrations

What’s In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

Join GoGlobal as a Revenue Operations Specialist and play a critical role in enabling our global revenue organization to operate efficiently and scale.

In this fully remote role, you will take ownership of key Revenue Operations functions including Deal Desk, CRM data integrity, reporting, and process execution. You will work closely with Sales, Account Management, Partnerships, and leadership teams to ensure smooth deal progression, accurate forecasting, and reliable operational support.

This is a hands-on, high-impact role for someone who thrives in a fast-paced environment, takes ownership, and enjoys solving operational challenges at scale.

RESPONSIBILITIES:

Deal Desk & Sales Operations

• Own Deal Desk processes, including deal reviews, validation approvals, contract checks, and other approval workflows

• Ensure deals progress smoothly from quote to close, maintaining compliance with internal standards

CRM & Data Management (HubSpot)

• Own CRM data quality and integrity, ensuring accurate and reliable data for reporting and forecasting

• Maintain and optimize data structures, properties, and workflows

Reporting & Analytics

• Build and maintain dashboards and reports to support pipeline visibility, forecasting, and performance tracking

• Provide insights and analysis to support decision-making across the revenue organization

Sales Process & System Support

• Support and optimize sales processes, including quoting (CPQ), validation, lead and deal lifecycle management

• Troubleshoot system and process issues, acting as first-line support for Sales teams

Sales Tech Stack Ownership

• Manage and support tools such as HubSpot, Apollo, Waalaxy

• Ensure adoption, usability, and continuous improvement of the sales tech stack

Process Improvement & Automation

• Identify inefficiencies and drive improvements through automation, workflows, and scalable solutions

• Contribute to ongoing process design and operational best practices

Cross-Functional Collaboration

• Partner with Sales Executives, Sales Leadership, Partnerships, Portfolio Managers, Marketing, and Finance

• Support onboarding, training, and enablement initiatives related to tools and processes

Experience & Skills

• 2–3+ years of Sales Operations experience (SaaS, HR tech, or global services preferred)

• Strong HubSpot expertise (workflows, automation, reporting, data management)

• Experience with Deal Desk processes (pricing, contract review, approvals)

• Analytical mindset with experience in Excel and/or BI tools

• Familiarity with modern sales tools (Apollo, Waalaxy, Jiminny, Seismic, etc.)

• Basic AI literacy (e.g., ChatGPT, Copilot, Claude)

How You Work

• Strong ownership mindset — you take responsibility and follow tasks through to completion

• Proactive and responsive — you don’t wait to be told what to do

• Able to manage multiple requests and priorities in a high-volume environment

• Detail-oriented, especially when working with deal data, pricing, and contracts

• Comfortable working independently with minimal supervision

• Strong communicator, able to manage stakeholder expectations and push back when needed

• Service-oriented, with a focus on supporting teams and solving problems

ABOUT US:

GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Business & Corporate Services provided:

• Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
• HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
• Finance Solutions: Accounting & Tax

For more information, please visit GoGlobal.com

OVERVIEW

At GoGlobal, we give you the autonomy to make decisions that create real impact.

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we’re committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here’s what your career at GoGlobal looks like:

A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact

Collaborating with a diverse, global and supportive team

Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.

• We do not offer equity plans. As we are not for sale and are not chasing an exit, “stock options” hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We’re proud of our own culture and prefer to grow it our way.

• We’re global. We offer career opportunities across the world-whether it’s new job roles or international locations

• English is our official language, but for many, it’s our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.

• We are not a family. We operate more like a high-performing sports team where each individual’s contribution is crucial to our collective success.

• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.

• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what’s coming next. It’s all about open communication, building trust and empowering every individual to be part of our journey. We don’t tell you what to think - we provide the information you need to make your own informed decisions.

• We believe flexibility drives success. Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

**Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data. By applying, you consent to background and reference checks, to the extent permissible by law.

About the Role

The Director of Infrastructure & SRE owns the function end-to-end: reliability, security, scalability, and operational governance of TailorCare’s infrastructure, plus the team that delivers it. You will be a peer to the Director of Software Engineering, Director of Data Engineering, and Director of Data Science, own the Infrastructure & SRE scorecard in front of the executive team, and lead vendor escalations with Salesforce, AWS, and Cresta, among others, at the Director level.

This is a player-coach role. In year one you will spend roughly 60% of your time hands-on (writing Terraform, leading incidents, doing architecture work) and 40% building the team and the practice. As the team scales, that ratio shifts toward leadership, but you will never stop being technical.

This is not a slideware role. We are not hiring a manager who reviews architecture diagrams from a distance. We are hiring an operator who codes, runs incidents, owns the platform, and ships

Primary Responsibilities

Infrastructure as Code

• Converge all AWS resources to Terraform; eliminate manual provisioning
• Establish reproducible environments (dev, staging, production) with proper isolation and parity
• Standardize CI/CD pipelines across all engineering teams

Site Reliability

• Define and operate SLOs, SLIs, and error budgets for all production systems (web/mobile applications, Salesforce, data processing, telephony stack)
• Build observability (metrics, logs, traces, alerting) across AWS, Salesforce, telephony/omni-channel, and Cresta integrations
• Stand up the infrastructure on-call rotation, incident management, and post-incident review discipline, including RCAs
• Own uptime, MTTR, and incident-volume trends as published metrics

Disaster Recovery & Business Continuity

• Design and implement a tested DR strategy with documented RPO/RTO commitments
• Validate recovery procedures on a recurring cadence
• Align DR posture with HITRUST and HIPAA expectations

Integration Reliability

• Stabilize Salesforce, telephony/omni-channel, and Cresta integrations; close persistent gaps in skills-based routing, warm transfers, and telephony data parity
• Partner with Data Engineering on the reliability of data ingest paths (Fivetran, SFTP, S3) and Salesforce bulk API flows.

Security & Compliance Engineering

• Translate Security & Compliance policy into enforced infrastructure controls: IAM, encryption (at rest and in transit), network segmentation, secrets management, audit logging
• Partner with Security & Compliance on HITRUST evidence, audit readiness, and remediation
• Own vulnerability management across cloud and application layers

Email & Domain Infrastructure

• Fix DNS, SPF, DKIM, DMARC, and IP reputation to resolve spam-folder deliverability impacting patient and operational communications
• Own all TailorCare domain and email infrastructure

Developer Experience

• Build and maintain test, staging, and ephemeral environments engineers actually use
• Reduce cycle time and remove infrastructure friction from the SDLC
• Establish self-service tooling so engineers ship without filing tickets

Team & Function Leadership

• Hire, level, develop, and retain the Infrastructure & SRE team
• Own the function’s MBR contribution: scorecard, risks, decisions needed
• Partner with Engineering, Data, Product, and Security & Compliance leadership as a peer

Other duties as assigned

Qualifications

• 10+ years in Infrastructure Engineering, SRE, or DevOps, with 3+ years in a senior IC or tech lead role and 2+ years directly managing engineers
• Recent hands-on technical work (within the last 12 to 18 months) in Terraform, AWS, and production incident response
• Track record of hiring, leveling, and developing infrastructure or SRE engineers
• Deep AWS expertise (VPC, IAM, ECS/EKS, Lambda, RDS, DynamoDB, S3, API Gateway, WAF, Connect)
• Production Terraform experience at scale (modules, state management, multi-environment)
• Hands-on with observability stacks (CloudWatch, Datadog, Grafana, or equivalents)
• Demonstrated experience standing up SRE practices: SLOs, on-call, incident management, blameless postmortems
• Experience operating in a HIPAA or comparably regulated environment (PCI, SOC 2 Type II, HITRUST, FedRAMP)
• CI/CD pipeline design (GitHub Actions, GitLab CI, or equivalent)
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Preferred Qualifications

• Salesforce platform integration and operational experience
• Amazon Connect or comparable contact center telephony platforms
• Data platforms (Databricks, Snowflake, Fivetran)
• HITRUST certification participation (e1 or r2)
• AI/LLM-assisted operations tooling
• Experience scaling an infrastructure function in a healthcare or other regulated growth-stage company

Who You Are

• You own outcomes. When something breaks, you fix it and improve the system so it does not happen again.
• You write code and ship infrastructure. You lead by doing, not by delegating.
• You surface risks early. Bad news early is manageable; bad news late is expensive.
• You build for clarity and simplicity. You distrust complexity that does not earn its keep.
• You bring calm to incidents and discipline to operations.
• You grow engineers. You hire well, develop your team, and create the kind of operating environment where senior people want to work.
• You communicate with executives the way they want to be communicated with: concise, structured, honest, low-drama.

What you will deliver in year one

• This role is explicitly hands-on. In year one:
• You will personally write production Terraform and review infrastructure pull requests
• You will influence product and engineering roadmaps in order to achieve the operational standards expected of the organization and our clients
• You will participate in the infrastructure on-call rotation while it is being built
• You will lead incidents until the team and process are mature enough to do so without you
• You will pair directly with engineers on critical migrations

What’s In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

EcoSure is a division of Ecolab and a global leader in food safety and brand protection. We are currently seeking a freelance Food Safety & Brand Standards Auditor in Magdeburg...

About RoadRunnerAt RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations.

About the roleThe Strategic Operations Associate is a core member of Thatch’s commercial engine, responsible for enabling disciplined, data-driven execution of complex employer deals.

CHICAGO, IL OR REMOTETopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support.

Job Summary The Chemsure Inventory Planner leads the coordination and strategic management of inventory planning, asset returns, and fleet optimization initiatives across the Chemsure program within Veolia.

Regional Supply Manager (Eastern) (Central)

Position: Regional Supply Manager

Reports to: Senior Manager of Supply Management

Location: In Market

Travel: Extensive Travel Required (50%)

Overview: The Regional Supply Manager will oversee supply chain operations across the network and work as a team to service the fleet.  These roles will own supply oversight of produce channels, grocery channel management, services and smallwares channels in order to ensure efficient logistics, product supply, distribution operations and purchasing operations within their respective regions.

Responsibilities:

Execute Current Business Plan:

• Manage cost structures, aligning cost of goods sold with company financial targets.

• Achieve cost savings targets through strategic initiatives.

• Enhance operator service metrics, including on-time delivery, order accuracy, and full specifications compliance.

• Use data to track and implement performance dashboards, leading metrics and KPI and report supply chain performance.

• Plan & Execute Logistics, Product Supply, Distribution Services and Purchasing Operations business processes toward intended outcomes.

• Plan & Execute risk management programs as needed.

Develop Future Business Plans:

• Execute comprehensive supply management plans for the for (3 Year NPV) 36 periods forward including SG’s financial plan for the coming year.

• Develop robust business cases with three-year projections ensuring positive Net Present Value (NPV) and key stakeholder engagement across the organization.

• Leverage data analytics to forecast demand and optimize supply strategies in conjunction with supply chain peers and internal + external stakeholders,

Regional Logistics Management:

• Optimize transportation and distribution within the region working collaboratively with farmers, suppliers, distributors and operators using logistics and transportation management techniques and relationships..

• Coordinate supplier allocations and transportation mode selection through data-driven decision making.

• Oversee the execution of regional supply chain systems in real-time.

Product Supply Coordination:

• Manage regional inventory levels using inventory visibility software to support promotions, tests, and product transitions.

• Direct regional trading partners on phase-in and phase-out processes.

• Monitor regional supply chains for compliance with inventory management directives through predictive analytics.

Distribution Operations Oversight:

• Ensure third-party distributors meet on-time, case-fill, and perfect order compliance.

• Maintain competitive pricing and foster cooperative relationships between regional distribution centers and stores through performance metrics and regular reviews and relationship management.

• Oversee last-mile delivery operations within the region.

Stakeholder Coordination:

• Work closely with regional farmers, suppliers, distributors, and internal teams to align schedules and data creating integrated communication platforms.

• Manage regional purchasing operations to ensure high-quality data integrity through regular audits and data validation.

• Support regional culinary and marketing initiatives with efficient supply chain solutions using advanced procurement analytics.

Qualifications:

• Technical Expertise:

  • Experience in regional supply chain management, logistics, and distribution operations with proficiency in advanced logistics and inventory management systems.

  • Strong analytical skills with expertise in transportation and inventory management technologies.

  • Working knowledge of procurement processes and regional supply chain dynamics with a focus on data-driven decision making.

• Sustainability Focus:

  • Commitment to promoting sustainability in regional supply chain practices with experience in implementing sustainable logistics and procurement strategies.

  • Knowledge of regenerative agriculture; animal welfare standards; Greenhouse Emissions Scope 1, 2 & 3,; Foodservice Traceability Systems and waste systems are beneficial

• Leadership and Communication:

  • Strong leadership skills with experience influencing success in regional teams and partnerships.

  • Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.

• Strategic and Analytical Thinking:

  • Ability to develop and implement strategic regional supply chain initiatives.

  • Strong problem-solving skills and the ability to think analytically and strategically.

Key Metrics:

• Role-Specific Key Metrics:

  • Regional logistics cost optimization and efficiency.

  • Regional inventory level management and compliance.

  • Regional distribution operations performance (on-time, case-fill, perfect order).

  • Regional purchasing operations efficiency and data integrity.

• Macro Key Metrics:

  • Safety:

    • Ensure 100% adherence to food safety regulations and protocols in the region through regular audits and continuous improvement.

    • Implement proactive personnel safety programs and training within regional supply chain operations.

    • Promote public safety by ensuring regional products meet all safety standards from distribution centers to stores.

  • Service:

    • Achieve a 98% service level agreement (SLA) adherence rate with regional partners.

    • Ensure seamless coordination with regional third-party distributors to meet service expectations.

  • Cost:

    • Align regional product and service costs with company affordability targets, achieving a minimum of 5% annual cost savings.

    • Maintain cost-effectiveness in regional logistics and procurement operations.

  • Quality:

    • Implement and sustain six-sigma processes to achieve a zero-defect rate in regional supply chain operations.

    • Ensure business processes are consistently repeatable with minimal variation within the region.

  • Growth:

    • Ensure sustainable sourcing practices for regional products.

    • Reduce environmental impact by achieving a 10% reduction in greenhouse gas emissions annually in the region.

What you’ll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family’s needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government’s E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Salary range for this role:

Starting salary range based on experience

$90,000—$119,000 USD

Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.

California residents: Review our applicant privacy notice HERE.

sweetgreen participates in the federal government’s E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.

Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.

About the Role:

This role sits within Business Operations, focused on strategy and enablement. The Business Operations team drives operational performance and business impact across Papa by owning the complex cross-functional work that sits between teams — from pilot execution, client operations to company-wide BizOps priorities — enabling every function to move with more speed and confidence. This role specifically  serves as the connective tissue between our client and internal teams and oversees the following key functions: Pilot Strategy & Ops,Client Implementation, Client Operations Strategy, and Utilization operations..

Key Responsibilities:

• Operational Ownership: Manage day-to-day operations across relevant functional areas, ensuring seamless execution across the full client lifecycle—from pilot scoping through implementation, renewal, and ongoing engagement.
• Implementation: Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on implementation milestones and SLAs.
• Strategic Escalation: Bring together perspectives across Sales, Ops, Product and Legal to present facts and data to Papa’s Executive leadership team and drive decisions required to serve our clients and prospects.
• Pilot Strategy & Operations: Lead scoping, implementation & execution of custom pilot programs to test product- market fit and inform Papa’s GTM Product Strategy
• Cross-Functional Collaboration: Collaborate cross-functionally with Product, IT, Operations, Sales, and Data teams to, triage and resolve complex, systemic client escalations and operational issues
• Process Optimization: Maximize revenue and client satisfaction by deploying effective personnel, processes, and tooling across teams.

To qualify for this role, you must possess the following qualifications or an equivalent combination of education and experience:

Required

• Experience: 7–10 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
• Collaboration: Proven ability to work collaboratively across a diverse set of functions, backgrounds, and working styles; driven by the mission with an empathetic, non-hierarchical approach.
• Cross-Functional Partnership: Experience managing or closely partnering with client-facing teams (Client Success, Account Management, or Implementation) in addition to sales-facing functions.
• Versatility: Demonstrated ability to operate across both commercial and operational workstreams, with comfort owning execution end-to-end rather than specializing in one function.
• Project Management: Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.
• Problem-Solving & Adaptability: A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes.
• Communication & Analytics: Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations.
• Leadership Presence: Ability to synthesize complex problems, present them clearly, and debate recommendations with leadership.
• Autonomy: Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.

Ideally, you also have:

• Industry Experience: Healthcare background, specifically working directly with health plans.
• Commercial Experience: Experience working with enterprise sales teams.

Physical & Mental Requirements:

• Data Synthesis & Cognitive Function: Ability to analyze, interpret, and synthesize complex, ambiguous data sets to formulate strategic business recommendations under tight deadlines.
• Effective Information Exchange: Ability to accurately exchange, convey, and perceive detailed information, instructions, and strategic goals across various cross-functional teams and executive leadership.
• Stationary Productive Time: Ability to remain in a stationary position for extended periods while utilizing computer systems, operational dashboards, and collaboration tools to execute daily tasks.
• Multi-Project Cognitive Agility: Ability to maintain mental focus, cognitive flexibility, and emotional resilience while managing multiple competing priorities, high-stake deliverables, and team dynamics.
• Strategic Collaboration: Ability to actively collaborate and problem-solve in a variety of virtual and/or in-person environments, ensuring alignment among diverse stakeholders.
• Operational Drive: Ability to independently direct projects from conception to completion, maintaining the focus and persistence required to drive large-scale organizational change.

Mental & Cognitive Demands:

• Analytical Thinking: Must be able to analyze complex data sets, identify trends, and synthesize information into actionable strategies.
• Problem Solving: Requires the ability to diagnose, troubleshoot, and resolve high-stakes process bottlenecks and operational challenges independently.
• Communication: Must frequently communicate, negotiate, and exchange accurate information cross-functionally and with external leadership.
• Adaptability: Ability to maintain focus and prioritize tasks in a fast-paced environment with shifting priorities and multiple stakeholders.

Physical & Environmental Demands:

• Sedentary Work: This is a largely sedentary role that requires remaining in a stationary position for extended periods while performing computer-based tasks.
• Operation of Equipment: Constantly operates a computer, analytical software, and other digital collaboration tools.
• Location & Travel: This position is typically performed in a standard home or corporate office environment. Occasional travel for team alignment or client meetings may be required.

Location:

Remote US

Benefits:

• Competitive salary and equity package
• Medical, dental and vision insurance coverage
• HSA/FSA
• 401(k) plan with a match up to 4%
• Flexible PTO
• Parental leave and caregiver leave

About Papa’s culture:

Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.

Papa is an equal opportunity employer. We proudly support the ParityPledge® for gender and racial parity at the highest levels of business. Equal Opportunity & Accommodation Statement: Papa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require an accommodation at any point during the application or interview process, please let us know.

We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes.

The Head of Revenue Operations for B2B is responsible for the operational integrity and strategic rigor of our sales engine.