Manages customer relationships, ensures successful product adoption, and retains federal/government clients by serving as their primary contact and advocate.

Service Desk Technician troubleshoots software and hardware issues, manages system access, and works with IT teams to improve processes.

Enterprise Support Engineer partners with strategic customers to troubleshoot technical issues, optimize product usage, and serve as trusted advisor for BlueCat's Intelligent NetOps platform.

Provide technical support and troubleshooting for Ironclad's AI contracting platform to EMEA customers, escalate complex issues, and partner with internal teams to resolve customer problems.

Manages end-to-end client onboarding, implementation, and account success for enterprise SaaS customers, ensuring adoption and expansion.

Manages customer relationships and success within an assigned portfolio, ensuring customers achieve their goals with GreyNoise's threat intelligence platform.

Troubleshoots software and hardware issues, manages system access, and works with IT team to improve IT processes and documentation.

Enterprise Support Engineer provides technical troubleshooting and advisory support to BlueCat's largest customers, acting as trusted advisor to resolve complex issues and optimize product usage.

Provide technical support to enterprise customers in EMEA, resolve complex issues, manage escalations, and partner with internal teams to improve support experience.

Manages CRM systems, processes sales documentation, and responds to customer inquiries via email, chat, and phone to support the U.S. sales team.

Manages end-to-end client onboarding, implementation, and account growth for enterprise SaaS customers, ensuring adoption and renewal success.

Guides relocating employees through all stages of their move, providing personalized support on housing, schools, logistics, and local integration.

Handles second-line customer support tickets, emails, and calls in English and Spanish, resolving escalated queries and educating customers on self-service solutions.

Manages and leads a client's IT Service Desk team end-to-end, overseeing daily operations, SLA adherence, incident response, and continuous service improvements.

Handles escalated customer support tickets and calls in English and Spanish, resolving issues and educating customers on self-service solutions.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Supervises and coaches customer care specialists, monitors interactions across channels, provides training and real-time feedback to ensure quality service delivery.

Senior manager oversees merchant support operations for payment platform products across Latin America and Caribbean, leading level 1-2 support teams and ensuring client experience excellence.

Provides inbound customer support to Visa cardholders via phone, handling inquiries and maintaining cardholder data while adhering to policies and quality standards.

Supervises and coaches customer care specialists, monitors interactions across channels, and provides training and real-time feedback to ensure team performance and customer satisfaction.