Senior technical advisor who deploys and configures software platforms for clients, troubleshoots issues, and conducts training to ensure successful adoption and implementation.

Senior technical advisor who deploys and configures the Axonius platform for clients, triages escalated issues, conducts training, and bridges client needs with product capabilities.

Leads a customer success team to drive adoption, retention, and expansion while managing Net Revenue Retention and overseeing the customer experience strategy.

Director leads a team of Customer Success Managers to drive customer adoption, retention, and expansion while managing NRR and customer experience strategy.

Leads a customer success team to drive adoption, retention, and expansion while managing Net Revenue Retention and the overall customer experience.

Manages customer relationships, ensures successful product adoption, and retains federal/government clients by serving as their primary contact and advocate.

Service Desk Technician troubleshoots software and hardware issues, manages system access, and works with IT teams to improve processes.

Provide technical support and troubleshooting for Ironclad's AI contracting platform to EMEA customers, escalate complex issues, and partner with internal teams to resolve customer problems.

Manages customer relationships and success within an assigned portfolio, ensuring customers achieve their goals with GreyNoise's threat intelligence platform.

Troubleshoots software and hardware issues, manages system access, and works with IT team to improve IT processes and documentation.

Provide technical support to enterprise customers in EMEA, resolve complex issues, manage escalations, and partner with internal teams to improve support experience.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for ElevenLabs' enterprise and startup customers.

Manages data feed onboarding for financial clients by handling authorizations, provisioning accounts, communicating workflows, and coordinating with internal teams and data providers.

Guides clients through data feed onboarding, manages account authorization and provisioning, and resolves connectivity issues with financial data sources.

Drive customer adoption and expansion of an AI automation platform, acting as a trusted advisor from onboarding through renewals while gathering product feedback.

Customer Success Manager II drives adoption and expansion of Tines' automation platform, guiding customers through onboarding, support, and renewal while serving as a trusted advisor and product feedback bridge.

Provide technical support to transit agencies and partners by troubleshooting platform and hardware issues, managing incidents, and coordinating resolutions across 1st and 2nd line support.

Provides first-line technical support to internal users, troubleshoots ERP system issues, and manages support tickets in a fast-paced environment.

Manage relationships with military and government agencies in South Korea and ANZ, ensuring customer success and satisfaction with Planet's satellite imagery and geospatial solutions.