WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you’ll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.

You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.

You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the California public sector customer inside Box.

If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency leadership — this role is for you.

What You'll Do

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
  
  

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
  
  

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range: $100,000 USD - $125,000 USD

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you’ll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.

You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.

You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the California public sector customer inside Box.

If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency leadership — this role is for you.

What You'll Do

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
  
  

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
  
  

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range: $100,000 USD - $125,000 USD

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is looking for a Customer Success Manager to join our Public Sector team. In this role, you’ll be the trusted advisor and strategic partner for Federal, State and Local agencies as they adopt and expand their use of Box. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.

You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.

You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the California public sector customer inside Box.

If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency leadership — this role is for you.

What You'll Do

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
  
  

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
• Experience working with enterprise customers and engaging with senior stakeholders and executives
• Demonstrated ability to translate customer needs into practical solutions and business outcomes
• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
  
  

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range: $100,000 USD - $125,000 USD

Shape the Future of Service Excellence with Ten!

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten’s services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten’s partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

For more information, please watch Ten’s Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en…

Purpose of the Role:

The Internal Support Service Specialist is responsible for delivering seamless, back-office travel support across both offline servicing and online platform environments.

This role acts as a central point of expertise for complex flight ticketing, and digital platform support, ensuring a consistent and premium experience across all travel touch-points. It combines operational excellence in GDS/NDC ticketing with the ability to resolve online booking issues by liaising with the relevant technical teams, supporting internal stakeholders with any flight-related or online booking-related issues, and contribute to system and process improvements. This role focuses on internally supporting limited direct member contact, unless through online booking confirmations or for approved, template-based email communication when and where required.

The role plays a key part in maintaining service continuity by assisting the Travel LM’s, supporting revenue integrity by processing airline disputes and making sure accuracy is key when issuing airline tickets, and enhancing the overall member journey through both traditional and digital channels.

• Reissue and refund flight tickets as per direction of member-facing Travel specialists using Amadeus GDS, NDC systems, BSP Link, and other systems; perform pre-ticketing checks and validations as required.
• Support financial processes including ADM/ACM cases, refunds, and reconciliations.
• Book Centurion Travelling services and prepare confirmations as per direction of member-facing Swiss Travel specialists in the applicable booking system.
• Deliver high-quality support for online travel bookings, changes, cancellations, and confirmations across flights, hotels, and car rentals includes member-facing part/requests for changes/cancellations that come in via HTR channels from Travel specialists.
• Serve as primary internal contact for online booking queries and failed/incomplete transactions, taking ownership of escalations to the technical teams and ensuring timely resolution by involving relevant specialists and teams.
• Provide expert support to Travel Lifestyle Managers and internal teams related to the role’s own responsibilities.
• Manage staff travel requests, quotes, and bookings; maintain accurate member profiles and loyalty information.
• Update CRM member profiles with loyalty membership numbers for the Swiss market (Elite Tier).
• Log and escalate system incidents related to platform bookings.
• Provide general administrative and cross-functional back-office support as required.
• Communicate online booking confirmations to members, schedule changes, and disruptions of online bookings to the relevant member-facing specialist Travel teams.

Skills, Knowledge & Experience

• Expert GDS knowledge (Amadeus preferred) including reissues, refunds, and manual fare construction.
• Solid understanding of airline rules, IATA, BSP, and fare structures, experience with online travel platforms and booking issue resolution, strong analytical, problem-solving, and attention to detail.
• Professional handling of escalations and high-pressure situations, excellent written and verbal communication for internal purposes.
• Commercial awareness and supplier engagement
• Be able to work independently and collaboratively, experience with high-net-worth environments.
• Exposure to NDC, APIs, and modern travel distribution systems preferred but not mandatory.
• Customer-focused with service excellence, accountable, trustworthy, and proactive.
• ·Adaptable in fast-paced global environments, detail-oriented.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities ; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

Join us and experience a workplace where you can truly thrive.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

About Manifold

Manifold is the AI platform for life sciences, accelerating life-changing medicines to patients. Our products speed up workflows in areas from target identification and clinical development to market access and precision medicine in the clinic, while maintaining the governance life sciences requires. Global companies and premier research institutions use Manifold to operate faster and more effectively. Backed by leading investors including Reach Capital, TQ Ventures, Calibrate Ventures, SilverArc Capital, and Industry Ventures, Manifold serves tens of thousands of users across hundreds of organizations globally.

About the Role

We’re looking for a Customer Support Engineer who is technically sharp, customer-obsessed, and excited to be on the front line of an AI-native platform. As part of Manifold’s Professional Services team, you’ll be the primary support contact for our customers and will deliver exceptional services by resolving technical issues, owning engineering tasks, and ensuring a positive experience with our platform.

The ideal candidate will be adept at maintaining focus and professionalism while navigating escalated or demanding customers, be able to balance competing priorities, be excited about new ways to deploy agentic AI in both customer and support workflows, and aim to become a configuration and support engineering expert on Manifold’s product suite. This is a high-agency, high-impact position for someone who moves fast, builds AI into how they work, and cares deeply about the outcomes on the other side of every customer interaction.

What You’ll Do

• Provide timely, professional resolution to customer technical issues, requests, and questions. Troubleshoot and resolve technical issues by diagnosing root causes and providing effective solutions.
• Help lead the evolution of Manifold’s support function by evolving support processes and deploying new tools, with an AI-Agent first mindset.
• Deliver high quality support-owned engineering tasks such as: configuration changes, debugging integrations, improving automations, kicking off data ingestions and more.
• Proactively monitor system health and performance metrics to identify issues before they impact users. Monitor and maintain customer data pipelines and technical workflows.
• Become an expert on Manifold’s platform. Assist in building Manifold’s customer and internal knowledge hub. Identify trends in support issues and propose systematic solutions.
• Collaborate with cross-functional teams to provide timely customer resolution, relay customer feedback, improve platform adoption and user experience, and drive customer satisfaction.
• Continually improve the customer experience through feedback, process improvement, and innovation.

What You’ll Bring

• Experience in a customer-facing support or technical engineering role at an AI-native or SaaS company; High-growth, early-stage experience is a strong plus.
• Customer obsession. You love working with customers, resolving their issues, and ensuring a delightful platform and service experience.
• Excellent communication skills. You are transparent, empathetic, and can concisely relay key facts. You distill complex technical concepts to end users, and translate customer requests to technical requirements and resolution.
• Collaborative mindset. You work well as part of a team, and can build partnerships and trust across teams.
• Technical depth. You are skilled at monitoring logs, updating configurations, troubleshooting user platform and data access issues, surveilling data pipelines, diagnosing bugs, and more.
• You don’t use AI occasionally, you’ve built it into how you work. You’re curious about new tools, resourceful in applying them, and have concrete examples of how AI changed your output. You’re energized by opportunities to operationalize agents in new workflows.
• You identify what needs to happen and make it happen. You’ve fixed broken processes you didn’t own, and you measure your work by what outcomes you drove.
• You’ve done your homework on what it means to accelerate life sciences research and you can articulate why that mission matters to you.
• You move fast, make sound calls with the information available, and reset quickly when things don’t go as planned.

Why Manifold

You’ll help shape how we deploy agentic AI in support, work with customers doing breakthrough science, and grow fast in a company that takes talent seriously. We’re a hybrid team based in Newton, MA, so if you do your best work alongside people in person on a regular cadence, you’ll fit right in.

Salary Range The base salary range for this position s $83,000–$104,000 annually.

• Please note: Final offer amounts are determined by multiple factors, including prior experience and expertise, and may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K match or medical, dental or vision insurance).

ShipHero Fulfillment is now LVK Logistics!

At LVK, we are not just a fulfillment center; we are your dedicated partner, committed to enhancing your brand’s journey and delivering unparalleled results.

We are looking for a talented professional to join our team! This is a full-time remote position with a Monday to Friday schedule from 9 am to 5 pm EST. If you are based in Latin America and eager to be part of a dynamic and innovative team, we want to hear from you.

We are seeking a Customer Success Manager (CSM), who will ensure that our clients’ fulfillment needs are met with efficiency and excellence. You will provide support, handle escalations, and work closely with internal teams to optimize processes and deliver exceptional service.

Responsibilities of the Position:

• Manage customer relationships, acting as the primary point of contact for inquiries and escalations.
• Collaborate with IT and operations teams to streamline fulfillment processes to ensure customer satisfaction.
• Provide actionable insights from customer feedback to drive improvements.
• Ensuring timely and efficient resolution of customer issues.
• Monitoring and analyzing customer service metrics to improve performance.
• Handling complex or escalated customer complaints.
• Providing regular reports on customer support activities to senior management.

Position Qualifications:

EDUCATION: BA/BS degree in Business Administration, Information Technology or similar, is preferred.

EXPERIENCE:

• Minimum 3 years of CSM experience.
• Experience in the ecommerce fulfillment industry is preferred.

SKILLS:

• Ability to read, write, and clearly communicate English.
• Excellent communication, conflict resolution and negotiation skills.
• Excellent time management and project management skills.
• High level of sound and independent judgment and reasoning.
• Able to recognize mistakes and correct your own actions.

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what’s right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero/LVK would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

ShipHero/LVK is committed to a diverse and inclusive workplace. ShipHero/LVK is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.

Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.

180+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.

As a Technical Support Engineer, you’ll be the go-to expert for resolving complex technical issues, ensuring seamless communication between our internal teams and customers. You’ll be responsible for handling customer requests, troubleshooting, and keeping everyone in the loop to deliver the best experience possible to our clients. If you’re passionate about tech, love getting into the weeds of troubleshooting, and want to make a difference, this role is for you!

*Heads-up: this role covers the afternoon/evening shift to keep our team operations running smoothly.

What you’ll do:

Bridge Communication: Act as a vital link between CSMs, Product/Development Teams, and Customers to address technically complex support issues.

Resolve Customer Issues: Effectively investigate, understand, and resolve complex customer issues, delivering timely updates and solutions.

Manage Tickets & Update Stakeholders: Own the lifecycle of tickets from opening to resolution, ensuring accurate tracking and clear communication with all stakeholders.

Troubleshoot & Diagnose: Dive deep into the product to identify root causes of technical glitches, bugs, or integration issues.

Report Issues: Proactively escalate widespread customer issues or product bugs to relevant engineering and product teams to minimize customer disruption.

Document Knowledge: Contribute to the internal knowledge base by creating documentation for the fastest resolution of similar tickets in the future.

Experience:

• 2+ years of experience in customer-facing technical support, ideally within a B2B SaaS environment.
• Hands-on experience with customer support platforms and ticketing tools (Pylon, Zendesk, Intercom, Jira Service Desk, or similar)
• Solid understanding of web technologies: HTTP, REST, JSON, Cookies, Tokens, and browser behavior.
• Hands-on experience with Postman or similar API testing tools.
• Good knowledge of SQL DB (writing queries and analyzing data) would be a plus.
• Experience with log analysis and monitoring tools (Grafana, Kibana, or similar) would be a plus.
• Familiarity with Zapier and Make (Integromat) would be a plus.

Skills:

• Upper-Intermediate English: You can confidently communicate with cross-functional teams and clearly articulate ideas to both technical and non-technical stakeholders.
• Problem-solving skills: You enjoy solving problems and getting into the weeds to troubleshoot issues.
• Ownership & Autonomy: You can manage your priorities and handle challenging cases independently, remaining composed, solution-oriented, and professional.
• Product Mindset: You understand how our customers utilize the product to their fullest potential and approach issues from a user-centric perspective.
• Curiosity: You always want to learn, stay updated with product changes, and understand clients’ setups better.

At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn’t perfectly match our list, we would still be delighted to receive your application and learn more about you!

What’s in it for you?

• Startup Environment. Influ2 has a flat organization without hierarchy in communication. Horizontal communication is encouraged, and everyone’s opinion is essential.
• Working alongside a fast-growing team of professionals distributed among ten countries, setting the new global B2B advertising standard, has already been adopted by Fortune 500 companies.
• Remote Flexibility with the freedom to work from your preferred location, with a schedule tailored for maximum alignment with our team.
• Generous and flexible PTO policy, which empowers you to take the time you need, ensuring you come back refreshed and ready to make an impact.

We’ve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 18 months while achieving 50% growth.

About Influ2

We’re convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there’s no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.

We’re committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.

Influ2 brings your ABM to the contact-level. With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.

180+ enterprises and mid-market companies worldwide, including industry leaders such as Snowflake, Datadog, and Capgemini, love our technology. We hope you will love it too.

As a Technical Support Engineer, you’ll be the go-to expert for resolving complex technical issues, ensuring seamless communication between our internal teams and customers. You’ll be responsible for handling customer requests, troubleshooting, and keeping everyone in the loop to deliver the best experience possible to our clients. If you’re passionate about tech, love getting into the weeds of troubleshooting, and want to make a difference, this role is for you!

*Heads-up: this role covers the afternoon/evening shift to keep our team operations running smoothly.

What you’ll do:

Bridge Communication: Act as a vital link between CSMs, Product/Development Teams, and Customers to address technically complex support issues.

Resolve Customer Issues: Effectively investigate, understand, and resolve complex customer issues, delivering timely updates and solutions.

Manage Tickets & Update Stakeholders: Own the lifecycle of tickets from opening to resolution, ensuring accurate tracking and clear communication with all stakeholders.

Troubleshoot & Diagnose: Dive deep into the product to identify root causes of technical glitches, bugs, or integration issues.

Report Issues: Proactively escalate widespread customer issues or product bugs to relevant engineering and product teams to minimize customer disruption.

Document Knowledge: Contribute to the internal knowledge base by creating documentation for the fastest resolution of similar tickets in the future.

Experience:

• 2+ years of experience in customer-facing technical support, ideally within a B2B SaaS environment.
• Hands-on experience with customer support platforms and ticketing tools (Pylon, Zendesk, Intercom, Jira Service Desk, or similar)
• Solid understanding of web technologies: HTTP, REST, JSON, Cookies, Tokens, and browser behavior.
• Hands-on experience with Postman or similar API testing tools.
• Good knowledge of SQL DB (writing queries and analyzing data) would be a plus.
• Experience with log analysis and monitoring tools (Grafana, Kibana, or similar) would be a plus.
• Familiarity with Zapier and Make (Integromat) would be a plus.

Skills:

• Upper-Intermediate English: You can confidently communicate with cross-functional teams and clearly articulate ideas to both technical and non-technical stakeholders.
• Problem-solving skills: You enjoy solving problems and getting into the weeds to troubleshoot issues.
• Ownership & Autonomy: You can manage your priorities and handle challenging cases independently, remaining composed, solution-oriented, and professional.
• Product Mindset: You understand how our customers utilize the product to their fullest potential and approach issues from a user-centric perspective.
• Curiosity: You always want to learn, stay updated with product changes, and understand clients’ setups better.

At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn’t perfectly match our list, we would still be delighted to receive your application and learn more about you!

What’s in it for you?

• Startup Environment. Influ2 has a flat organization without hierarchy in communication. Horizontal communication is encouraged, and everyone’s opinion is essential.
• Working alongside a fast-growing team of professionals distributed among ten countries, setting the new global B2B advertising standard, has already been adopted by Fortune 500 companies.
• Remote Flexibility with the freedom to work from your preferred location, with a schedule tailored for maximum alignment with our team.
• Generous and flexible PTO policy, which empowers you to take the time you need, ensuring you come back refreshed and ready to make an impact.

We’ve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 18 months while achieving 50% growth.

About Influ2

We’re convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there’s no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.

We’re committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.

Headquarters: United States
URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We're Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You'll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
• Work Weekends

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

To apply: https://weworkremotely.com/remote-jobs/bask-health-customer-success-account-manager-1

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About Valiantys

Join Valiantys and be part of something extraordinary!

At Valiantys, we’re not your typical Atlassian Platinum Solution Partner – we’re the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian’s suite of software products.

We’re the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations, propelling them to unparalleled heights of success and efficiency!

Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes centre stage.

Job Summary

We are looking for a proactive and technically skilled Systems Support Analyst to join our Enterprise Technology & Innovation (ET&I) team.

In this role, you will support and enhance our IT infrastructure, cloud services, workplace technologies, and business applications. Combining hands-on technical expertise with project coordination, you will help ensure our systems remain secure, reliable, and scalable while delivering an exceptional employee experience.

You will report to the Director of IT and collaborate closely with ET&I, Field Operations, DevOps teams, and business stakeholders across the organization.

What You’ll Be Working On

• Supporting IT infrastructure, cloud services, workplace technologies, and business applications.

• Troubleshooting technical issues and ensuring a reliable end-user experience.

• Managing user access, identity services, and device management activities.

• Assisting with infrastructure projects, office technology deployments, and workplace initiatives.

• Maintaining technical documentation and operational standards.

• Collaborating with internal teams, vendors, and stakeholders to support IT projects and continuous improvement initiatives.

Do You Have What It Takes?

This role is ideal for someone with experience in IT support, systems administration, or infrastructure operations who enjoys solving technical challenges and supporting a modern digital workplace.

You should bring

• 2+ years of experience in IT support, systems administration, or infrastructure operations.

• Experience supporting Microsoft 365 environments and user lifecycle management.

• Knowledge of identity and access management concepts, including SSO and authentication services.

• Experience with endpoint management and device administration.

• Strong troubleshooting and problem-solving skills across hardware, software, and networking environments.

• Strong communication and collaboration skills.

• A proactive mindset, attention to detail, and a customer-focused approach.

Bonus if you have

• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.

• Experience with endpoint management solutions such as Microsoft Intune.

• Knowledge of networking fundamentals, security best practices, and compliance requirements.

• Experience administering SaaS business applications.

• Relevant technical certifications (Microsoft, Azure, AWS, ITIL, etc.).

• Exposure to Atlassian products and ecosystems.

Languages & Location

Fluent in English (company-wide working language).

This is a fully remote position in Senegal, with optional access to our Dakar office.

Why Join Valiantys?

Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.

Sense

We’re committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.

Training

We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.

Flexibility

We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.

If you’re ready to contribute to impactful technology initiatives, support a global workforce, and grow your expertise across infrastructure, cloud, and workplace technologies, join us and make your mark at Valiantys!

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You’ll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

What You’ll Do

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You’ll Bring

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Nice to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Position Overview:

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

This is a full-time remote position. The working schedule for this role will be 1 PM - 10 PM UK timezone.

This job is for you if you are:

• Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively.
• A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention.
• Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records.
• A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues.
• Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools.

Responsibilities:

• Handle refunds and transfer requests on a day-to-day basis, retaining a high percentage of saved students and cash paid.

• Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.

• Handle chargeback cases (US,UK, APAC markets) promptly, providing necessary documentation and resolutions.

• Actively work in the CRM to keep track of cases and maintain the Refunds Report and the Monthly KPI report to improve refund-related processes.

• Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.

• Manage the Welcome Back Credits process for re-engaging former customers.

• Manage payment recovery, including failed payments and second deposit collections, ensuring timely follow-ups and compliance with payment plans.

• Handle and resolve student billing inquiries, providing clear, accurate, and efficient support.

• Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements.

• Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.

• Improve internal processes and offer solutions.

• 2+ years of experience in sales, customer service, refunds handling, or a related role.

• Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams.

• Proactive problem-solver with a customer-focused mindset.

• Strong organizational skills with high attention to detail.

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools

Nice-to-haves:

• Payment Recovery (Billing)

• Chargeback Management

• Work with escalations

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.

• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.

• Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.

• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn’t just a buzzword; it’s how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision.
• Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in proceeding. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

This is a remote position. Location: Currently remote; may transition to onsite in the futureSpektra Systems is seeking a Customer Success Specialist to drive seamless onboarding, customer adoption, and long-term success for SaaSify customers in a US PST support environment.

• Duetto’s EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you’ll be the go-to technical resource for EMEA-based employees: handling everything from day-to-day troubleshooting and access management to endpoint deployment and the process documentation that makes IT support scalable as the organisation grows. You’ll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build the repeatable, well-documented workflows that serve not just today’s team but the company we’re becoming.

What Makes Us Different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What You’ll Be Doing

• You’ll provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms — troubleshooting software issues across Google Workspace, Microsoft 365, Zoom, Slack, and Duetto’s internal tools, and resolving authentication and SSO issues with Okta and other identity platforms.
• You’ll manage user accounts, group memberships, and application access permissions across multiple platforms — processing access requests, maintaining accurate asset inventory, and coordinating with the Senior InfoSec Lead on compliance and access reviews.
• You’ll deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar), troubleshoot endpoint compliance issues, perform remote hardware triage, and support mobile device setup and configuration across the EMEA region.
• You’ll support new hire onboarding and employee offboarding processes across EMEA — setting up and configuring laptops, monitors, peripherals, and mobile devices, primarily via remote or shipped configuration.
• You’ll establish and continuously improve help desk workflows, ticketing procedures, and SLA standards for EMEA — developing knowledge base articles, user guides, and self-service resources that reduce support burden and empower users.
• You’ll identify recurring issues, recommend solutions, and participate in global IT projects and system rollouts — building the documented, repeatable processes that scale with the organisation.

What We’re Looking For

You may be a good fit if you have:

• 5+ years of help desk or technical support experience
• Working knowledge of Windows 10⁄11 and macOS
• Experience with user account management in Azure AD/Entra ID or similar
• Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
• Experience with ticketing systems and structured support workflows
• Excellent customer service skills and professional written and verbal communication
• A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
• The right to work in Spain or the United Kingdom

Strong candidates may also have:

• Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent
• Experience with SSO platforms — Okta, Duo, Google SSO, or similar
• Knowledge of Google Workspace and Microsoft 365 administration
• Basic scripting knowledge in PowerShell, Bash, or Python for simple automation
• Familiarity with automation tools such as Okta Workflows, Zapier, or Make
• Understanding of endpoint security concepts and compliance requirements
• Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation
• Experience supporting a distributed, international workforce
• Familiarity with Linux and basic command-line usage

Why Duetto?

• Autonomy with purpose. This is a role for someone who doesn’t need to be managed — you’ll own EMEA IT support, set the standard for how it operates, and build the processes that scale with the business.
• AI is how we work. Duetto is an AI-first organisation across every function — you’ll have access to tools and workflows that make you faster and more effective, and the support to adopt them as part of how you work.
• Real scope from day one. You’ll be supporting a globally distributed EMEA workforce across multiple countries and time zones, with direct partnership with Senior IT and InfoSec leadership.
• A company worth supporting. Duetto is the market leader in hospitality revenue management — the work you do keeps a high-growth, globally distributed team running at Duetto speed.

The Details

• Location: Remote — Spain or United Kingdom
• Department: IT
• Reports to: Senior IT Lead
• Candidates must have the right to work in Spain or the United Kingdom

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don’t need every item on this list. If you’re a technically solid IT support professional who thrives with autonomy, builds things that last, and wants to do it at a company with real momentum — we’d love to hear from you.

#LI-REMOTE